Support
Support and Customer care (EU):Real Ear A/S Web www.real-ear.com Email: support@real-ear.com |
Support and Customer care (Germany):Real Ear A/S Web www.real-ear.de Email: info-germany@real-ear.com |
Which support phone number and support email address to use
Phone and Skype:
The support phone number is +45 7070 2377 (EU) and +49 (0) 800 7325 327 (Germany). If you are using Skype, the following user name should be used Real-Ear_support.
Please note: The opening hours for phone support are 9.00-11.00 and 13.00-15.00, Monday to Friday.
Email:
When contacting Real Ear support through ordinary email, please use the following email: support@real-ear.com.
Support methods
In order to support you in the most efficient way, Real Ear offers you the following support methods:
Trouble shooting guide:
Before contacting Real Ear, we recommend you to look into the trouble shooting guide which was enclosed with the hardware unit when you received it. Your support request and answer may already be found here.
Online FAQ:
Before contacting Real Ear, we recommend you to look into our online Frequently Asked Questions section. Your support request and answer may already be found here.
Phone and Skype:
When contacting Real Ear support through phone or Skype, we recommend you to first consider the details shown on the support form which was delivered when you received the PRIMUS hardware unit or the PRIMUS software. This information is essential for Real Ear in order for us to support you in the fastest and most efficient way. If we cannot solve your request while on the phone, we will start to investigate the issue when the call has ended. We will later reply to you with a solution on email.
The opening hours for phone and Skype support are 9.00-11.00 and 13.00-15.00, Monday to Friday.
Email:
When contacting Real Ear support through ordinary email, we recommend you to first consider the details shown on the support form which was delivered when you received the PRIMUS hardware unit or the PRIMUS software. This information is essential for Real Ear in order for us to support you the fastest and most efficient way. The reply time is typically less than 4 hours.
